TERMS & CONDITIONS

Any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy Statement. We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and Conditions and the Privacy statement.

If you do not accept these Terms and Conditions, we ask you to please leave our website now.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

Orotoro International is a United Kingdom Limited company, registered in the UK, company no. 10423058. Our registered office is: Unit 19, North Ridge Business Park, Haywood Way, Hastings, East Sussex, TN354PP

Intellectual property rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Orotoro International. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Orotoro International. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

No warranties or liability

To the extent permitted by law, Orotoro International gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website or in our catalogue or other IP infringement and freedom from viruses. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. Orotoro International will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with Orotoro International’s site. Of course, this statement does not affect your statutory rights as a customer.

To the extent permitted by law, Orotoro International will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.

Orotoro International’s total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Orotoro International to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

You must use the site for lawful purposes only. By registering with us you recognise that you are responsible for all access made to the site using the log in details that you provide us with. As with all passwords and usernames, it is important that you keep them confidential at all times.

If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.

No part of these terms and conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.

Data Protection and Privacy

Please view our Privacy Policy here. This is hereby incorporated into these Terms and conditions.

Links to Third Parties

We may provide links to third parties and promotional offers of third parties that we believe may be of interest to you. We do not control nor vet these websites or offers, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

User content

We may include links to or auto-embed content hosted by third party social, community or media services (such as Twitter or Youtube or similar such services). Orotoro International does not monitor or approve such content and is not responsible for any such user generated content howsoever. If you contribute any such content or cause it to be visible on or via orotoro.com, you shall ensure that the content is fit for inclusion on or via PalmeraLocal.com and in particular shall ensure that it does not contain any content or material which:

you do not own or in which you don’t have sufficient rights to share or publish or which infringes the intellectual property rights of another party in any manner (including copyright, patents, trade mark rights, moral rights, rights of privacy or any other recognised property or privacy right)

is harmful, threatening, abusive, harassing, defamatory, libellous to any person, or which harms minors in any way

is false, deceptive, misleading, deceitful or abusive

constitutes or contains any form of unsolicited advertising

is obscene, pornographic, indecent, abusive, inflammatory or otherwise objectionable in our sole discretion

does not comply with any applicable laws or regulations

Buying Product on Orotoro International Marketplace

Prices

Prices are as set out on the website and include any applicable taxes. We reserve the right to alter prices at any time.

Orotoro International Guarantee

You have the right to cancel your order by informing us in writing within 7 days from the day after receipt of your order, by email. Returning any item within 7 days will also be taken as notice of cancellation of your order (or part of your order). Please quote your order number on all correspondence. Goods are provided to you on approval and legal title to the goods will not pass to you until the 7 days post-delivery period has expired. On receipt of the goods, Orotoro International will give you a full refund of the amount paid or an exchange/credit as required. If you return goods on which you have received a discount/offer, that discount/offer will no longer apply if you fall below the discount/offer threshold. The contract in respect of sale of goods between Orotoro International and you requires that you return the goods to Orotoro International on cancellation. This does not affect your statutory rights.

This policy does not include any product purchased other than from the Orotoro International website. This does not affect your statutory rights.

Damaged or Defective Goods

If you receive an item that is damaged or defective, we will either replace the goods free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price). Simply return the goods to us unused and in the same condition as received within 14 days of receipt and we will refund the full amount to you or give you an exchange or credit note (as required).

Please tell us why you are returning the product – this ensures that we can improve our service and product in the future. Always ask for a proof of posting certificate. This will ensure that you will receive a full refund even if your goods are mislaid in the post.

We endeavour to process postal return refunds/exchanges as soon as possible, but please allow 28 working days.

Order Acceptance and Contract

We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we’ve dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. It’s worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract.

We reserve the right to change at any time any of the details of the garments on the site, including prices, colours and sizes. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.

To securely receive payments over the internet, we use Secure Sockets Layer (SSL) technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

We welcome orders from most overseas and all BFPO addresses. Orders must be paid for by credit card only. Local import duties may be payable on receipt and are your sole responsibility.

Delivery

Orotoro International

We work in partnership with FedEx for all business to business transactions.

UK standard next day delivery box 1 charged at £7.95, all boxes thereafter charged at £6.95. Time deliveries are subject to a delivery surcharge.

Marketplace

Please take care when entering your details, as we cannot accept liability for non-delivery of items as a result of incorrect information entered by yourself. In the event that you are not available to receive the goods at the point when they were delivered, you will be responsible for making arrangements to receive the goods if they are held at the post office or Delivery Company’s depot.

We will try to meet any date stated for delivery, but the dates are not guaranteed. Occasionally it may become necessary for us to cancel your order before delivery. We will let you know as soon as we can that this has happened and you will not be charged, or if you have been charged, we will refund the full amount to you.

Delivery charges are:

Standard delivery (up to 7 working days, subject to stock availability) for UK, CI, IOM, BFPO: £3.75 for the first item and £1 per item after that to max of £10.

Western Europe: £7.75 for first item and £2.25 per item after that to max of £20.

Orotoro International Ltd cannot guarantee that the sale and delivery of its goods to your particular country or location is allowed, so please take note of your own import restrictions before placing an order.

PRIVACY POLICY

This privacy policy only relates to our website(s) and does not extend to any websites that are linked to our website. We seek to protect your privacy and we will comply with the applicable laws in the UK for data protection and privacy.

You can access our website without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy policy, please do not give us your details. This privacy policy is part of our Terms and Conditions. We may need to update this privacy policy from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.

In this privacy policy, we, us and our, refer to Orotoro International Ltd is a United Kingdom Limited company, registered in the UK, company no. 10423058. Our registered office is: Unit 19, Haywood Way, North Ridge Business Park, Hastings, TN35 4PP.

Information we may collect and use

If you do give us your details and then decide you do not want us to use your details anymore, you can unsubscribe by clicking on the ‘unsubscribe’ link in any emails you receive from us.

If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information:

– Your title, name and address(es)

– Contact phone number and e-mail addresses

We also collect card payment details and other information that we need to process the online card payment correctly, confirm your order and to arrange delivery of your purchased goods.

We do not store credit card details nor do we share customer details with third parties.

Offers from Us: Once you have purchased with us, we may send you our latest catalogue and information on our kit and special offers by post and email.

Offers from selected partners: Occasionally we may pass your details on to like-minded, carefully screened companies who might send you details of their offers.

When you register we will ask you if you wish to receive such information – if you do, simply tick the appropriate box. Alternatively you can always e-mail us at info@orotoro.com

We may also use the information to improve our website and personalise your experience when you visit our website. If we are sold or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.

We may also record and monitor calls to us, to maintain customer service standards and assist staff training.

Additionally, we may ask you to complete surveys that we use for research purposes but you do not have to respond to them.

From time to time, our site may contain links to and from like-minded websites. If you follow a link to any of these sites, please note that these sites have their own privacy policies and we do not accept any responsibility or liability for their content.

Unless we are required to share your personal data by law, we will not otherwise share, sell or distribute any of the information you provide us without your consent.

How we use email

If you register to receive email, from time to time, we will send you Orotoro emails. These emails will inform you of our launch of new products, of special sales, or events taking place or events relating to Marketplace.

If you currently receive our emails and do not wish to continue receiving them, you may unsubscribe at any time, by clicking on the ‘unsubscribe’ link at the bottom of the e-mail you’ve received or by emailing  info@orotoro.com

Please note: In order to process your purchases we will send you a confirmation email or we may contact you by email or telephone if we have questions about your order.

Cookies

In common with other websites, we do also use “cookies”.

A cookie is a small file that a Website puts on your hard drive so that it can remember something about you at a later time. Our online ordering system uses a cookie to record a unique reference on your computer so that we can keep track of your order and retain the contents in your shopping basket.

You can control the use of cookies on your computer and can turn them on or off at anytime. Please refer to your Internet browser.

In order that we can monitor and improve the site we may gather certain information about you when you use it including details of your domain name and IP address, operating system, browser version and the Website that you visited prior to this site.

Please note: We do not use cookies to store any of your personal or financial information on your computer.

You can control the use of cookies on your computer by either enabling or disabling them yourself. However, if you do turn cookies off you may be unable to access certain parts of our site. You can get more information about cookies at www.allaboutcookies.org

Where we store your personal data

All information that you supply us with is stored on our secured servers. Any payment details will be encrypted using SSL technology to try to prevent unauthorised access.

The data that we collect from you may be transferred to, and stored or processed at, a destination outside of the European Economic Area (EEA). If you do register for our site, you agree to the transfer, storing or processing of data in this way. We will take all reasonable steps necessary to make sure that your data is treated securely in line with this privacy policy.

Contact

Please feel free to contact us with any questions, comments or queries regarding this privacy policy to info@orotoro.com